Contact Us

Thom Cafferty Law Office
500 Madison Avenue
Suite 320
Toledo, OH 43604
Telephone: 419-244-0169
Fax: 419-244-9420

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Consumer Fraud and Consumer Protection

Toledo Consumer Law Attorney

Prompt and Personalized Attention throughout Northwest Ohio

If you have purchased a motor vehicle in Ohio and have had persistent problems getting the car to function properly, or if a dealer has failed to properly honor a warranty or make necessary repairs, an experienced and knowledgeable lawyer can help you get the legal relief you need and deserve. You have rights under Ohio law. A knowledgeable attorney will help you understand your options, so that you make informed decisions that are in your best interests.

At the Thom Cafferty Law Office in Toledo, we handle a wide range of legal issues for consumers across Northwest Ohio, including lemon law issues, warranty claims and car repair disputes. Contact us to set up a free, one-hour initial consultation regarding any of the following matters:

  • Ohio Consumer Sales Practices Act claims - This comprehensive, consumer protection law provides individuals with remedies against businesses that commit unfair, deceptive, or unconscionable acts. Some examples of typical consumer protection claims include contract disputes (including automobile service contracts), improper denial of warranty claims, and deposits accepted for goods and services without delivering the product or performing the service. Because many consumer matters involve relatively small amounts of damages, the law allows for reasonable attorney fees, reimbursement of court costs, and treble damage awards (3 times actual damages) in certain circumstances. These provisions were enacted to discourage businesses from treating consumers unfairly, and to give consumers easier access to legal professionals that would otherwise be unaffordable. The Ohio General Assembly adopted changes to the law that are effective July 3, 2012. These changes potentially limit a consumer's ability to receive treble damages and attorney fees. Call our office for an appointment to discuss your matter in detail, to determine your rights and remedies, and to see how this change to the law may affect your case.
  • Lemon law actions - The Ohio lemon law protects purchasers of new vehicles, allowing individuals the option of getting a replacement vehicle or their money back when a new vehicle has defects that cannot be fixed. We understand the provisions of Ohio's lemon law and will help you take the necessary steps to protect your rights under the law.  Click here for Lemon Law Frequently Asked Questions
  • Warranty claims - When you purchase a new car, you may get certain warranties as part of the purchase and you can often pay extra to extend the warranties or obtain additional warranties. When you have a legitimate warranty item that needs to be resolved and the dealer refuses to honor the warranty, or unnecessarily delays the repair or improperly charges for services associated with the warranty repair, we can help protect your rights.
  • Auto repair fraud - We handle a wide range of legal disputes related to motor vehicle repairs, including improper charges for unsuccessful repairs, repairs that were not requested, or unapproved excess charges.

Contact our offices to schedule a free one-hour consultation.